Shipping & Returns
Shipping Information
Shipping Times
Pending order verification and credit approval, please allow 1 business day for shipping delivery time excluding holidays. Personalized or custom orders require additional time. Once your order has been processed, you will receive your shipping tracking number.
Shipping within the USA and EU takes 2 days, and a maximum of 4 days.
Shipping to other regions takes 3 to 6 days.
Shipping Cost
We offer free shipping worldwide unless indicated specifically for the product.
For issues regarding your order, please email us at hi@guidedpet.com, and we will be happy to assist you.
Please note that we are sorry that we can not be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any customs or duty charges.
Return Policy
We will accept items for exchange or return for full credit within 14 days from the date of receipt.
We do not refund shipping charges, unless we have sent you an incorrect item. Upon receipt of returned items, Guided Pet reserves the right to deny refund if the merchandise does not meet our return policy requirements.
Custom orders and Final Sale items can not be exchanged or returned at any time.
With the original receipt, requests for price adjustments will be honored if the merchandise was purchased at full price and if it is marked down within 7 days of receipt of your package.
A credit will be issued for the purchase price of the returned or exchanged item provided the item is in its original condition, unused and in its original packaging. The packing slip or a copy of the transaction must be included with your return.
Please ship your Return or Exchange via a traceable shipping method such as UPS, FEDEX, or Insured USPS (United States Postal Service). Please be sure to keep the Return Tracking Number until you receive your refund.
Return shipping charges and insurance are the responsibility of the customer.
Customer is responsible for any shipping charges on any bounced or undeliverable packages.
We will apply your full refund to the original form of payment within 14 days of receipt. We will notify you via email to the address you have listed on your order when the refund has been applied.
Please note that your bank may require additional days to process and post this transaction to your account.
